Harmoniq App Privacy Policy

Last updated: July 15, 2026

This Privacy Policy describes how Harmoniq Technologies Inc. ("Harmoniq," "we," "us") collects, uses, and discloses your personal information when you use the Harmoniq Frequency Wellness mobile application (com.elevation.harmoniq) (the "App"), available on the Apple App Store and Google Play, and the Harmoniq wearable device that pairs with the App.

This policy covers the App and paired wearable specifically. Our online store and website at feelharmoniq.com are covered by our Store Privacy Policy. Where you use both, each policy applies to its respective services.

Information We Collect

Account and Profile Information

Name, email address, and phone number
Date of birth, gender, height, and weight
Account credentials and settings

Health and Wellness Data

The App collects the following health and wellness information:

Self-reported sleep ratings: sleep quality ratings on a 1 to 5 scale, with optional free-text notes you choose to add.
Apple HealthKit and Android Health Connect data (read-only, with your permission): sleep stages (asleep, in bed, awake, deep, REM), heart rate, resting heart rate, heart rate variability, and step count (iOS only). The App reads this data only; it does not write any data back to HealthKit or Health Connect.
Connected wearable account data (with your permission): if you connect an Oura or Whoop account, we receive biometric data from those services, including heart rate, heart rate variability, recovery score, and sleep stages and sleep efficiency.
Wellness goals: goals you select from a fixed list, covering categories such as sleep, energy, stress, anxiety, and pain.
Session history: which signal you played, when the session started and ended, and its duration.

Harmoniq Wearable Device Data

When you pair a Harmoniq wearable with the App over Bluetooth, the App reads standard device information (serial number, firmware and hardware version, manufacturer), device status (battery level, storage, and error and log data), and on-device play history. The device serial number is linked to your account at pairing so we can associate your device with your account. Battery level and firmware version are cached locally on your phone only and are not transmitted to our servers.

App Usage and Diagnostics

App interaction and usage analytics
Crash logs, diagnostics, and app performance data
Device or other identifiers

How We Use Your Information

Provide the Services: deliver and play wellness signals, operate your account, pair and manage your Harmoniq wearable, and maintain your session history.
Personalization: use your wellness goals, sleep ratings, and connected health data to tailor recommendations and help you track how sessions relate to your sleep and recovery.
Product improvement: understand how the App is used and improve its features, reliability, and performance.
Customer support: respond to your questions and support requests.
Communications: send you service notifications, such as account and session-related messages, via push notification or email.
Security and legal compliance: authenticate your account, prevent fraud and abuse, and comply with applicable law.

Apple HealthKit and Android Health Connect

The App integrates with Apple HealthKit on iOS and Health Connect on Android, in read-only mode, to access the sleep and heart data described above. This access is optional and occurs only after you grant permission. You can review or revoke this permission at any time in the Health app (iOS) or Health Connect settings (Android). Revoking access stops future collection but does not delete data already collected, which you can remove by deleting your account as described below.

Our use of information received from HealthKit and Health Connect complies with Apple's and Google's applicable policies, including Google's Health Connect permissions and limited use requirements. In particular:

We use HealthKit and Health Connect data only to provide and improve the health and wellness features of the App described in this policy.
We do not use HealthKit or Health Connect data for advertising, marketing, or ad targeting of any kind.
We do not sell HealthKit or Health Connect data.
We do not share HealthKit or Health Connect data with third parties, except with service providers that process it on our behalf to provide the App as described in this policy, or as required by law.

How We Disclose Your Information

We disclose personal information to the following categories of recipients:

Our backend service providers: your account, health and wellness, session, and device data is transmitted to and stored on our backend infrastructure to provide the Services.
Firebase (Google): we use Firebase for analytics, crash reporting (Crashlytics), push notifications (Cloud Messaging), and authentication. Firebase receives usage, diagnostic, and identifier data as needed for these functions.
Gleap: our in-app support tool. When you open a support conversation, Gleap receives your name, email address, and phone number, along with account metadata such as membership status and wellness goals, so we can assist you effectively.
Oura and Whoop: if you connect these accounts, data is exchanged under your authorization through their APIs. Their use of your information is governed by their own privacy policies.
Our corporate group: we may share information within our corporate group, including our parent company, Hapbee Technologies Inc.
Legal and business purposes: we may disclose information to comply with law or valid legal process, to enforce our terms, to protect our rights and the rights of our users or others, or in connection with a business transaction such as a merger or acquisition.

We do not sell your personal information, and we do not use your health data for third-party advertising.

Data Retention and Account Deletion

We retain your personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

You can delete your account directly in the App: tap the Account tab in the bottom navigation, then Account Details, and choose to delete your account. On confirmation, the App deregisters your device, deletes your account on our servers, clears local caches, and signs you out. Account deletion is a full, permanent deletion, not a deactivation. It removes all health data tied to your account, including sleep ratings, sleep sessions, health metrics, and connected Oura and Whoop integration tokens. No health data is retained after deletion through this process.

You can also request account and data deletion at any time by emailing help@feelharmoniq.com.

Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. These rights, and how to exercise them, are described in our Store Privacy Policy, which applies equally to information collected through the App. You may exercise any of these rights by contacting us using the details below. We will not discriminate against you for exercising your rights.

You can control the App's access to HealthKit or Health Connect in your device settings, disconnect Oura or Whoop at any time in the App, and manage push notifications in your device's notification settings.

Children

The App is not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us using the details below so we can delete it.

Security

We use administrative, technical, and physical safeguards designed to protect your personal information. However, no security measures are perfect, and we cannot guarantee absolute security.

International Transfers

We may transfer, store, and process your personal information outside the country where you live, including in the United States. Where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page, update the "Last updated" date, and provide notice as required by applicable law.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Harmoniq Technologies Inc.
2335 W 208th St
Torrance, CA 90501, United States
Email: help@feelharmoniq.com

For the purposes of applicable data protection laws, we are the controller of your personal information.