Return & Refund Policy

Last updated: July 14, 2026

How can I return my Harmoniq device?

We offer a 45-Day Money-Back Guarantee that allows you to return your undamaged Harmoniq device for any reason, with free return shipping. To receive a refund, you must initiate the return within 45 days of the purchase date.

Please follow these steps to return your Harmoniq device:

1. Email help@feelharmoniq.com within 45 days of purchasing the product to initiate the return.
2. We will send you a free prepaid return shipping label. Return shipping costs you nothing. Please use the prepaid label we provide so we can track your return and process your refund.
3. Mail your Harmoniq device in its original packaging within 2 weeks of receiving the prepaid shipping label.
4. Your refund will be processed once we receive your Harmoniq device. Items that arrive damaged are not eligible for a refund. Credit card refunds may take 2-5 business days for your bank to complete, depending on their processing times.

When does the 45-Day Money-Back Guarantee start?

The 45-day period starts on the purchase date. To receive a refund, you must initiate the return within 45 days of purchase, even if your free subscription trial is still active.

My device came with a free subscription trial. Does the return window match the trial?

No. The free subscription trial and the 45-Day Money-Back Guarantee are separate. Your trial gives you full access to the Harmoniq experience, but the money-back guarantee on the device applies for 45 days from the purchase date regardless of your trial length. If you return your device, your trial and subscription access end with it.

Subscriptions are managed through your Harmoniq account, not through this store. For subscription questions, contact us at help@feelharmoniq.com.

I received a Harmoniq device as a gift. Can I return it and receive a refund?

You may return the device, but the refund can only be issued to the original purchaser. Please follow the steps above to initiate a return.

What if my order arrives damaged, defective, or incorrect?

Please inspect your order upon delivery and contact us immediately at help@feelharmoniq.com if your item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

European Union 14-day cooling-off period

Notwithstanding the above, if your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase. Because our 45-Day Money-Back Guarantee with free return shipping exceeds this period, EU customers may simply follow the return steps above.

Questions?

For any additional questions, contact us at help@feelharmoniq.com.

We may update this policy from time to time. The version in effect on your purchase date applies to your order.