FAQ

Questions,
answered.

Everything you need to understand Harmoniq — from the free App and Limitless Neckband to frequencies, membership, delivery and support.

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6 topics
43 answers

01 / GETTING STARTED

Start here.

What Harmoniq is, how the App and Neckband work together, and the quickest way to find what you need.

How does Harmoniq actually work?

Harmoniq uses patented ulRFE® technology to deliver gentle frequency sessions through the Neckband. In the App, you choose the state you want to support, like calm, relief, sleep, or perform, and the Neckband delivers the session.

Does Harmoniq only track my sleep, stress or recovery?

No. Harmoniq is an active wellness wearable. Rather than just tracking your sleep, stress or recovery and reporting a score, it gives you sessions designed to support the state and energy you need in the moment.

What can I use in the Harmoniq App without owning a Neckband?

You can use the audio frequency library, your Personal Energy Charge, and Harmoniqa AI without a Neckband. The App can also connect with Apple Health, Health Connect, Oura, and WHOOP.

What does the Limitless Neckband add to the free App?

The Limitless Neckband adds the ulRFE® frequency experience. Pair it with the Harmoniq App through Bluetooth to choose and run Neckband frequency sessions without headphones.

How do I choose which frequency to use?

You can browse the library by the state you want to support, or use Harmoniqa AI for guidance. Tell Harmoniqa AI how you feel or what you need in the moment and it can help you find a frequency blend that fits.

02 / LIMITLESS NECKBAND

The wearable.

Fit, connectivity, charging, what comes in the box, and what happens during a Neckband session.

Do I wear the Limitless Neckband around my neck?

You can wear it around your neck or rest it on or near your body, depending on the moment and how you prefer to use it.

Does the Neckband need my phone?

The Neckband pairs with the Harmoniq App through Bluetooth. Use the App to choose your state, start a session, and explore the frequency library.

How does the Neckband charge?

The Neckband is rechargeable through USB-C, the same familiar connection used by many everyday devices.

What comes in the box?

Your box includes the Harmoniq Neckband, a USB-C charging cable, quick-start instructions, an App download QR code, and tips and guidance for getting started.

How big and heavy is the Neckband?

The Limitless Neckband is approximately 23 inches in circumference and weighs 11.2 oz.

Will I hear anything during a Neckband session?

No. Neckband sessions do not rely on sound. Harmoniq describes the Neckband experience as: no sound, no heat, and nothing to swallow.

Can I use multiple Neckband sessions in one day?

Yes. You can use multiple Neckband sessions throughout the same day. This lets you choose different experiences as your needs change, whether you want to support focus, energy, calm, recovery, or sleep at different points in your routine.

Can I wear the Neckband overnight while sleeping?

Yes. If it is comfortable for you, you can wear the Neckband while you sleep. You can also place it under your pillow instead, giving you another simple way to use it as part of your nighttime routine.

How long does a Neckband session last?

You choose the session duration from the Harmoniq App. Depending on the frequency and how you want to use it, a session can run from just a few minutes to several hours.

How long does the Neckband battery last and how long does it take to charge?

The Neckband is designed to run for several hours between charges. When it is time to recharge, connect it through USB-C; a full charge takes approximately one hour.

Is the Neckband water or sweat resistant?

No. The Neckband is not water or sweat resistant, so keep it dry and avoid exposing it to water, heavy moisture, or situations where it may become soaked.

How should I clean and care for my Neckband?

Keep care simple: gently wipe the Neckband with a soft material using a cleaning solution that is safe for contact with the body. Because the Neckband is not water resistant, do not immerse it in water or saturate it while cleaning.

03 / APP & MEMBERSHIP

Start free.

What stays free, what the Neckband unlocks, connected health data, and how membership fits after your included access.

Is the Harmoniq App really free?

Yes. The audio frequency library, your Personal Energy Charge, and Harmoniqa AI are free to use, with no Neckband required. Premium frequency sessions unlock with the Limitless Neckband.

Do I need the Neckband to use the App?

No. You can begin with free audio frequencies using your headphones. The Limitless Neckband adds the full ulRFE® frequency experience.

Why do audio frequencies need headphones?

The free audio library uses binaural beats, which play slightly different tones in each ear. Headphones allow you to hear the intended left and right audio channels. The Neckband works differently and does not require headphones.

What is the Personal Energy Charge?

Personal Energy Charge is a live view of your available energy, built from connected sleep, recovery, heart, activity, and daily wellness data.

Does the Harmoniq App connect to my other wearables?

Harmoniq can sync with Apple Health, Health Connect, Oura, and WHOOP, allowing your existing wellness data to contribute to your Personal Energy Charge.

What happens after my 45 days of included App access?

After the included 45 days, you can continue with monthly membership for $19 or choose annual membership for $189. You can also decide later — there is no membership commitment required when you purchase the Neckband.

Do I need a membership to buy the Neckband?

No. You can purchase the Neckband on its own. Your first 45 days of full Harmoniq App access are included with the Neckband, and you can choose a membership later.

Can I buy membership if I already own a Neckband?

Yes. Existing Neckband owners can purchase monthly or annual membership without buying another Neckband.

How do I cancel, renew or change my membership?

You can manage your Harmoniq membership directly from the App, including making changes to your membership or cancelling it when needed.

When does a membership purchased with the Neckband begin billing?

Your Neckband includes the first 45 days of full App access. If you choose a paid membership with your Neckband, billing begins after that 45-day free trial period ends.

04 / FREQUENCIES

Choose your state.

How audio experiences differ from Neckband sessions and how the Harmoniq frequency library is organized.

What kinds of frequency experiences are available?

The Harmoniq App presents a library of 25+ blends designed around different states and moments. The site currently highlights experiences across areas such as calm, relief, sleep and perform, alongside free audio frequencies.

What does “compound-inspired” mean?

Some sessions are designed around familiar states associated with compounds like melatonin and caffeine. A rest-inspired session may support your wind-down, while an energy-inspired session may support moments when you want to feel more alert.

Does Harmoniq put anything into my body?

No. There is nothing to ingest. The Neckband delivers non-invasive, ultra-low-frequency magnetic-field signals.

What is the difference between an audio frequency and a Neckband session?

Audio experiences are streamed through headphones and include binaural beats and calming tones. Neckband sessions use ulRFE® technology and do not require headphones.

Can I switch between different frequencies throughout the day?

Yes. You can move between different frequencies throughout the day depending on how you want to shift your energy or support the moment you are in. For example, you might choose a more focused experience earlier in the day and something designed for calm or wind-down later on.

05 / SCIENCE & SAFETY

Know what it is.

The technology behind Harmoniq, its wellness positioning, and the practical precautions already established across the site.

Is Harmoniq safe to use every day?

Harmoniq is designed for everyday, non-invasive wellness use. Its signals are described across the site as ultra-low intensity and non-thermal. Follow the product instructions, and speak with a qualified healthcare professional if you have questions about your individual circumstances.

Is Harmoniq a medical device?

No. Harmoniq is presented as a wellness product, not a medical device. It is not intended to diagnose, treat, cure, or prevent any medical condition. Individual experiences and results may vary.

What precautions should I know before using the Neckband?

If you are pregnant, have an implanted medical device, are under 18, or have questions about your individual circumstances, speak with a healthcare professional before use.

What is ulRFE® technology?

ulRFE® stands for ultra-low radiofrequency energy. Harmoniq uses this patented technology to deliver gentle, non-invasive frequency sessions through the Limitless Neckband.

Has Harmoniq been clinically tested?

The current Harmoniq site states that Harmoniq has not been clinically tested. It is positioned as a wellness product rather than a medical device.

06 / ORDERS & SUPPORT

Before and after checkout.

Your 45-day experience, delivery, warranty, payment options, and how to reach the Harmoniq team.

How does the 45-day risk-free experience work?

Your Neckband includes 45 days of full Harmoniq App access and is backed by a 45-day money-back guarantee. This gives you time to use Harmoniq in your real routine before deciding whether it is right for you. Return conditions remain subject to the store return policy.

Where does Harmoniq ship?

Harmoniq offers worldwide delivery, with free shipping within the United States. International shipping costs and applicable duties may vary by destination.

How long will delivery take?

For orders within the United States, delivery typically takes around 2–3 days. Harmoniq also ships worldwide; international delivery times vary depending on the destination and local shipping conditions.

What warranty is included with the Neckband?

The Harmoniq Limitless Neckband includes a one-year warranty.

Are installment payment options available?

The current product page displays four interest-free installments and Shop financing options. The checkout will show the payment options available for your order.

How do I contact Harmoniq support?

You can contact Harmoniq at help@feelHarmoniq.com or call +1-425-610-8752. You can also use the Contact page on this website.

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